Return Policy

We are committed to your satisfaction. Ordering a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

To learn more about eligibility and assistance with damages, exchanges, or any other questions, please call or email us at the phone number or email address found on our Contact Us page. See below for more information.

Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify the delivery personnel or the store where purchased of the problem within 48 hours of receiving goods.

Damaged Products: Product(s) damaged during shipping are eligible for repair or exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries. Upon delivery, inspect your product for damage. If the product is damaged, please notify the delivery personnel or the store where purchased to remedy. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our Contact Us page.

The Product Does Not Meet Your Needs: We offer a no-hassle exchange policy for hundreds of in-stock items. Special ordered products are not exchangeable. All exchanged products must be free of cosmetic damage. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when exchanging a product.

Cancelled layaway products will be subject to a 25% restocking fee.

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Refunds will be handled according to our store’s policies. Please Contact Us for a copy of our store's policies.

Shipping Policy / Delivery Policy

Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse.

Shipping & Handling Costs

Costs for these services will be determined at the time of purchase or shipment.